Terms and Conditions
Participants are responsible for informing City, University of London Philanthropy and Alumni & Supporter Relations of any dietary or mobility requirements they may have.
This information must be received by the booking deadline stated. We regret that it may not be possible to cater for special requirements which are submitted after the booking deadline. Please note City, University of London does not provide wheelchairs to visitors.
Please review your booking information before submitting your registration request. By submitting a registration request you confirm that all of the information you submit is accurate, true, and complete.
Any changes to booking information should be sent to alumnievents@city.ac.uk prior to the day of the alumni event taking place.
City, University of London Philanthropy and Alumni & Supporter Relations accepts no responsibility for any loss or damages incurred as a result of information gathered at alumni events.
This includes, but is not restricted to, published information on Guest Lists, speaker advice/opinion(s), and information shared as part of a presentation.
Please note that the details (contact details such as email, telephone, postal address and employment information) you have registered with will be updated, processed and stored securely on City’s alumni and supporters database.
Please use your most current details when booking. If you have any questions please get in touch by emailing alumnievents@city.ac.uk.
Cancellations and refunds
Cancellation of attendance must be received at least 7 calendar days prior to the start of the alumni event in order to be eligible for a full refund.
Requests made after this date will only be considered for a refund under exceptional circumstances and at the discretion of Philanthropy and Alumni & Supporter Relations.
Cancellation requests can be made by contacting Alumni & Supporter Relations at alumnievents@city.ac.uk, with your name and booking details. Refunds will be made to the payment method originally used and processed within five working days.
We will deduct a 5% administration fee from the original ticket price.
City, University of London Philanthropy and Alumni & Supporter Relations reserves the right to cancel an alumni event at its discretion. In the event of such cancellation, Alumni & Supporter Relations will refund the full ticket fee.
Alumni & Supporter Relations excludes liability for losses or damages arising as a result of a cancelled alumni event, such as travel and/or accommodation, and such expenses will not be refunded.
Where an alumni event is cancelled, reasonable endeavours will be made by Alumni & Supporter Relations to notify those who have booked to attend, and details of any cancellation will be posted on the website.
Where an alumni event is postponed, guests will have the option to receive a full refund or transfer registration to the new event date.
No refunds will be provided on failure to attend an alumni event.
Participants may be refused entry or asked to leave an alumni event on account of exhibiting unacceptable or anti-social behaviour. No refunds will be offered to participants in these circumstances.
Photography and Filming
There will be filming and photography at some in-person events which will be shared on our websites and may be published in official City, University of London materials.
Signage at events will indicate that filming and/or photography may take place. Any guests who do not wish to be filmed or photographed should inform a member of staff on the day of the event at reception.
Some virtual events are recorded and may be published on public sites. If you do not wish to be recorded, please ensure that your camera and microphone are disabled and avoid posting chats or questions.
COVID-19
The safety of our community continues to be our top priority. As we have done throughout the pandemic, we continue to follow Government and Public Health England guidance and Health and Safety legislation.
Please stay at home if you are unwell – even if you do not have Covid-19 symptoms, or your Covid-19 test is negative, you may still have an illness which could be passed on. We encourage all our guests to take Lateral Flow Tests before arrival at an alumni event.
If you test positive for COVID-19 before the event please DO NOT attend. If you receive a positive test after attending the event, please follow government guidance.
If you test positive before the event and are within the 7 days of our refund and cancellation policy, you will not receive a refund of your ticket.
How we process your data
To ensure smooth running of our alumni events, we may be required to pass on your registration details to the event organiser or venue. We will not share any of your contact details without your permission. By registering for an event, you agree to this and to receiving details of future alumni events by email.
In some cases, a printed and/or electronic delegate list will be made available to event attendees which will include your name, subject of study and year of graduation.
If you would prefer not to appear on the delegate list, please tick the opt-out option during registration, or email alumnievents@city.ac.uk advising of your opt-out preference.
Please take a moment to review our Privacy Notice for Philanthropy and Alumni & Supporter Relations.
If you have any queries regarding Philanthropy and Alumni & Supporter Relations events, please contact alumnievents@city.ac.uk.
(Last reviewed August 2023)
Please note that following our merger, the policies on our website are the previous City policies. All policies are subject to review and re-development as part of the integration within City St George’s, University of London.